Share My Circle Privacy Policy
Effective November 1, 2026
1. Who we are
Share My Circle (“Share My Circle,” “we,” “us”) is a trade name of Nine8 Online LLC, a Colorado limited liability company. This policy explains what information we collect through sharemycircle.com, app.sharemycircle.com and the pages we host for our users (together, the “Service”), how we use it, who sees it, and the choices you have.
Share My Circle helps licensed real estate agents send and track agent-to-agent referrals, and keep and share lists of local service providers (“Pros”) with their clients. This policy covers:
- Agents who create an account, including quick-connect accounts started from a QR code or invite
- Pros, whether added by an agent or after claiming a free Pro Profile
- Clients an agent refers to another agent or shares a Home Team page with
- Invitees and people recommended through “Ask my circle”
- Visitors to our websites
We never sell personal information, and we never sell client contact data.
Contact: support@sharemycircle.com · Nine8 Online LLC, 16901 Potts Place, Mead, CO 80542
2. Information we collect
| Who | What we collect | Source |
|---|---|---|
| Agents | Name, email, mobile number, photo, bio, national brand, local brokerage, primary city and service towns, license number and state, any other name the license is under, booking link, specialties, certifications, languages, intro video, logos (national brand, brokerage, agent or team) | You |
| Agents | Consent records: Terms and Privacy acceptance and text-message consent, with the exact wording and version, phone number, sign-up path, date, IP address and browser | Automatically, when you accept |
| Agents | License status, expiration date and record details | Public state licensing data and state lookup pages, reviewed by our staff |
| Agents | Circle connections, private notes and tags, referrals sent and received, referral stages and dates, offered fee percentage, decline and “Didn’t move forward” reasons, referral comments, asks and replies in “Ask my circle” | Your use of the Service |
| Agents | Plan, billing history, card brand and last four digits | Stripe (we never receive full card numbers) |
| Pros | Business name, contact name, trades, service area, main phone and optional second number (with whether each accepts texts), optional email, logo | The agent who adds you, then you if you claim your profile or connect by QR code |
| Clients | Name, phone, email, buy or sell, town, price range, timeline, notes, and optionally a property address and contract and closing dates | The referring or receiving agent |
| Clients | Name, hero image of your home (if the agent adds one), when you open your Home Team or quick-share page and which Pros you tap, and your email if you choose “Keep me updated” | Your agent, and your use of the page |
| Invitees and people recommended | Name, phone or email | The agent or Pro who invites or recommends you |
| Anyone | Business card images an agent scans, and the details read from them | The agent who scans the card |
| Anyone | Support requests, screenshots attached to them, and feedback | You |
| Visitors and users | Device and browser type, IP address, pages viewed and actions taken in the app, approximate location from IP, error reports, cookies | Automatically |
Information about other people. When an agent enters a client, Pro or invitee, the agent confirms they have the right to share that person’s details with us for that purpose.
What we don’t collect. We don’t record referral fee dollar amounts, contract prices or sale prices. We don’t collect Social Security numbers or full payment card numbers.
Cookies and analytics. We use cookies and similar storage to keep you signed in, secure your account, remember settings and measure how the Service is used. Our usage measurement is first-party. We don’t use advertising cookies or sell browsing data.
3. How we use information
We use information to run, secure and improve the Service:
- Create and secure accounts, confirm mobile numbers and email addresses, and match quick connects to existing accounts so no one ends up with duplicates
- Verify agent licenses and re-check them over time
- Show verified agents in search for the towns they serve
- Deliver referrals in two stages: before acceptance the receiving agent sees only a summary (buy or sell, town, price range, timeline); client contact details unlock only when they accept
- Send referral alerts, reminders, nudges, weekly summaries, verification updates, billing notices and support replies
- Build and host Home Team and quick-share pages, and show the agent when their client opened the page and which Pros they tapped
- Bill paid plans and manage renewals, grace periods, downgrades and cancellations
- Review reports about Pros and flag profiles that may need a closer look
- Fix errors, prevent fraud and abuse, and measure how the Service is used, in aggregate, to improve it
License verification
We check licenses at sign-up and again over time: weekly in states that publish license data files, and around renewal (or yearly) in other states. We also re-check when an agent changes brokerage or license details, or when a concern is raised. Depending on the state, we match against the state’s published data, use an AI tool to look up the state’s public lookup page and suggest a match for our staff to approve, or review manually. A person approves every AI-suggested match.
Text messages
There are two kinds of texts:
- App texts from Share My Circle (referral alerts, urgent alerts, finish-setup reminders) go only to people who checked the optional text-consent box and confirmed their number, until they reply STOP. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We never use your number for marketing texts, and we never share text-consent data or your number with anyone for their marketing.
- Texts from your agent (Pro shares, Home Team links, client introductions, personal invites) open the agent’s own messaging app with the message pre-written. The agent sends them from their own number. We don’t send them, and we don’t see replies.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
We send account, referral, reminder, verification and billing email through our email provider. Invites, Pro claim invites and Home Team emails open the agent’s own mail app, and the agent sends them from their own address. Non-essential emails we send include an unsubscribe link. If a client chooses “Keep me updated” on a Home Team page, we keep a record of that consent so their agent can send occasional updates until they unsubscribe.
AI features
- Business card scan: the image goes to Anthropic’s Claude API, which reads the details into a form the user reviews before saving.
- Verification assist: Claude helps our staff look up public license records, as described above.
Our AI provider processes this data for us under its commercial terms, which don’t permit training its models on it. We don’t use AI to make final decisions about anyone’s account.
Reports about Pros
Only our admins see reports about a Pro, and we never tell the Pro who reported them. Client feedback about a Pro goes privately to that client’s agent.
4. Who sees your information
We don’t sell or rent personal information, and we don’t share it for cross-context behavioral advertising.
Other users, as the Service is designed
| What | Who can see it |
|---|---|
| Agent profile (name, photo, brokerage, towns, license status and what the agent adds) | Other signed-in agents, in search once the agent is verified and has search visibility on. There's no public agent page. |
| An agent's name, photo, brokerage, town and contact card (phone and email) | Anyone the agent gives their QR code or share link to |
| Circle membership | No one but the agent; others can’t see whose circle you’re in |
| Private notes, tags and “fee not paid” marks | Only the agent who wrote them |
| Client contact details on a referral | The referring agent, and the receiving agent only after accepting |
| Referral stages, dates and comments | The two agents on that referral |
| Claimed Pro profile at sharemycircle.com/pros/[name] | The public and search engines |
| Home Team and quick-share pages | Anyone with the link; links are long, random, carry no client name and are hidden from search engines. Quick-share links expire after 30 days |
| Home Team activity (page opens, Pros tapped) | The agent who shared the page |
| Ask my circle replies | Only the person who asked; someone recommended is told who recommended them |
| “Responds quickly” badge | Anyone viewing the agent’s profile or search results |
When someone connects with an agent by QR code, that agent is told. When a Pro connects by QR code, the agent sees their name, business and trade, and their contact details only if the agent keeps them.
Service providers
These companies run parts of the Service for us, under contracts that limit their use of the data. Data is stored in the United States (our database and app servers are in Ohio).
| Provider | Purpose |
|---|---|
| Clerk | Sign-in, phone and email verification |
| Stripe | Payments and billing |
| Twilio | App text messages |
| Resend | |
| Render | App hosting |
| Neon | Database and image storage |
| Cloudflare | Domain and security |
| Mapbox | Maps |
| Sentry | Error tracking |
| Anthropic | Business card reading and verification assist |
Other cases
- Legal reasons: when we believe disclosure is required by law, subpoena or court order, or needed to protect the rights, safety or property of our users, the public or us.
- Business transfer: in a merger, sale or spin-out of Share My Circle into its own company. The new owner must honor this policy for information collected under it.
- With your direction: when you ask us to share something, such as sending a referral or a Home Team page.
5. How long we keep information
We keep account information while your account is open. When you delete your account, we remove your profile, circle and Pros list, delete your sign-in and payment-processor records, and delete or de-identify your remaining personal information within 90 days, except:
- Shared referrals: referrals the other agent still holds stay in their account, with your details anonymized
- Billing and tax records: kept as long as the law requires
- Consent and audit records: kept as long as needed to show consent and meet legal obligations
- Legal holds: information we must keep to resolve disputes, prevent abuse or meet legal obligations
Downgrading never deletes anything; over-limit items are hidden or archived. Retired agents and agents hidden for inactivity keep their data until they delete their account. Home Team pages stop working when the agent leaves Full Circle or deletes the page.
Clients: you can ask us to delete your information at any time. We’ll remove your details from referrals and Home Team pages, and let the agent who added you know.
6. Security
We encrypt data in transit and at rest, limit staff access, use two-factor authentication on our service accounts, rate-limit sign-in and lookup features, and keep backups we test. No system is perfectly secure. If a breach affects your personal information, we’ll notify you as the law requires.
7. Your choices and rights
- Access and correct: edit your profile and account details in the app at any time
- Delete: Settings → Privacy → Delete my account, or email us
- Search visibility: turn it off in Settings → Privacy
- Texts: reply STOP to any app text; change channels in Settings → Notifications
- Email: use the unsubscribe link in non-essential emails; account, security and billing emails still arrive
- Pros, clients, invitees and people recommended: email us to see what we hold about you, correct it or have it deleted
Depending on where you live, including Colorado and California, you may have the right to know, access, correct, delete or get a copy of your personal information, and to opt out of its sale, targeted advertising or profiling (we do none of these). To make a request, email support@sharemycircle.com. We’ll verify your identity and respond within 45 days. If we deny your request, you can appeal by replying to our decision. We won’t treat you differently for using these rights.
8. Children
The Service is for adults. We don’t knowingly collect information from anyone under 18. If you believe we have, contact us and we’ll delete it.
9. United States only
The Service is offered only in the United States, and your information is stored and processed in the United States.
10. Changes to this policy
For material changes, we’ll email account holders and post a notice in the app at least 14 days before they take effect. The effective date above shows the current version.
11. Contact us
Share My Circle, a trade name of Nine8 Online LLC
16901 Potts Place, Mead, CO 80542
support@sharemycircle.com
Share My Circle, a trade name of Nine8 Online LLC · 16901 Potts Place, Mead, CO 80542 · support@sharemycircle.com