Questions agents ask
Something not here? Email support@sharemycircle.com. For pros, see For local pros.
Getting started
What does it cost?
The Circle plan is free and covers sending, receiving and tracking referrals. Circle Plus and Full Circle are paid plans with more profile options and Home Team pages for clients. Pros never pay.
Who can join?
Licensed real estate agents anywhere in the United States, and the local pros agents add to their lists. Clients don't need an account to open a page their agent sends them.
Can I refer to an agent at a different brokerage?
Yes. Any agent on Share My Circle can receive your referral, whatever their brand or brokerage, and they don't have to be in your circle first.
Is there an app to download?
No download needed. Share My Circle runs in your phone's browser, and you can add it to your home screen so it opens like an app.
Licenses and trust
How do you check licenses?
We match your license number and name against the state's records, and check again over time and whenever your brokerage or license changes. Until you're verified you can still work with agents you're connected to, but you won't show in search.
What does Responds quickly mean?
It's a badge for agents who accept referrals fast and keep them updated. It's earned from how agents handle referrals, and it's the only thing that moves an agent up in search. Nobody can pay for it.
Referrals and fees
What does the other agent see before they accept?
A summary: buying or selling, the town, a price range and a timeline. Your client's name, phone and email unlock only after they accept.
What if they don't accept?
They have 48 hours, or 12 for an urgent referral. If they decline or time runs out, it comes back to you to resend or send to someone else.
What if I don't know anyone in that city?
Ask your circle. Your question goes privately to each agent you're connected with, and anyone who knows a good agent there can recommend them. Only you see the answers, and you can send the referral straight from a reply.
Do you take a cut of the referral fee?
No. We never set, suggest, collect or share in referral fees. You can note the fee percentage you offered for your own records, and you mark the fee paid when it comes in. The agreement itself is between you, the other agent and your brokers.
Who updates the referral?
The agent who received it moves each stage. You mark the fee paid. You're told about every change.
Clients and pros
Will you text or email my clients?
No. Anything that goes to a client, like a Home Team link or an introduction, opens your own messages or email app, and you send it from your number or address.
What's a Home Team?
A page of the pros you trust, made for one client, in your colors and with your note on each pro. It updates itself as your list changes. Home Teams come with Full Circle.
Can a pro pay to be on my list?
No. Pros are on your list because you put them there. No one pays to be recommended and you're never paid to recommend anyone.
Can a client ask you to delete their information?
Yes. Email support@sharemycircle.com and we'll remove their details from referrals and Home Team pages.
Your account
Do I have to get texts?
No. Texts are optional when you sign up. Message and data rates may apply, and you can reply STOP to any text from us to turn them off.
What happens if I move to a smaller plan?
Nothing is deleted. Extras are put away and come back if you move up again. Home Team pages pause when you leave Full Circle.
How do I delete my account?
In Settings, under Privacy. Your profile, circle and pros list are removed. Referrals another agent is still working stay on their side, with your details taken off.