Keep a referral up to date
Still stuck? Sign in and go to Help & Support → Contact support, and a person will reply within one business day.
Still stuck? Sign in and go to Help & Support → Contact support, and a person will reply within one business day.
As the receiving agent, you move each stage, and you can post updates in the comment thread without changing the stage. If a referral sits in one stage for about 30 days, or a known date (like expected closing) passes by 5 days, we'll nudge you. Changing a date posts a note in the thread automatically.