Accept or decline a referral

You have 48 hours to accept a referral (12 hours if it's marked urgent). On a standard referral we remind you when 24 hours are left.

• Accept to unlock the client's details and open a comment thread with the referring agent.
• Decline with a quick reason (not my area, too busy, price range, other). It's easy and nobody takes it personally.

If time runs out, the referral expires and the sender can choose another agent. Accepting quickly helps you earn the Responds quickly badge.