If a payment fails
Still stuck? Sign in and go to Help & Support → Contact support, and a person will reply within one business day.
Still stuck? Sign in and go to Help & Support → Contact support, and a person will reply within one business day.
We'll retry automatically, and you keep full access for 14 days. You'll see a banner in the app and get emails 7 and 3 days before your plan would change. Update your card in Settings → Plan & billing and everything carries on as normal.